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Advania UK enhances its market leadership with strategic acquisitions

Advania UK cements its leading position in the UK tech sector following the integration of CCS...

Report highlights VSM value

The Value Stream Management Consortium has announced the full findings of its inaugural research...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Navigating the future: Hosted private cloud in financial services

Financial institutions benefit from hosted private cloud solutions, balancing modernisation with...

ServiceNow and OpenAI expand enterprise AI collaboration

ServiceNow has expanded its collaboration with OpenAI to integrate advanced AI capabilities into...

Fluke Corporation introduces AI enhancements for maintenance management

Fluke Corporation introduces AI-driven enhancements to eMaint CMMS/EAM, aimed at streamlining...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service