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Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

Extreme Networks unveils ExtremeCloud IQ

Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end...

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to...

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit...

Axians UK unveils Theia: A comprehensive observability as a service solution

Axians UK launches Theia OaaS to offer real-time visibility across IT and OT, addressing digital...

Opportunities to optimise ServiceNow operations

xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service