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Tech Mahindra partners with Microsoft to launch an AI platform for telecoms, aiming to enhance data...
Netskope's report highlights the communication gaps faced by I&O leaders in enhancing AI...
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Raytion’s industry-leading information retrieval technology will enable unified real-time access...
New research reveals overconfidence in AI security efforts among UK organisations, with many...
Elida Beauty partners with SnapLogic to establish a modern IT environment post-spin-off, aiming to...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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