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Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another.
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75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
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Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.
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Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.
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The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.
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While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
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The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.
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A new report by MIT Technology Review Insights explores how global organisations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era.
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76% of USA and UK respondents have experienced an API security incident in the last 12 months.
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CIOs must take time to consider “what if” scenarios to avoid being blindsided by social, behavioral and technological disruptions, according to Gartner, Inc.
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Rackspace Technology has revealed that over half (59%) of global IT leaders cite cybersecurity one of their C-suite’s top-three business concerns, ahead of issues such as inflation (51%) retaining and hiring talent (45%) and supply chain/logistics management (45%), according to a new survey of 1,420 global IT professionals conducted by Rackspace Technology.
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New free business model program includes workshops, webinars, purpose-built trainings and more.
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Egnyte, the secure platform for content collaboration and governance, has introduced several new additions to its packages for managed service providers (MSPs), including industry-specific solutions and advanced ransomware recovery.
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Couchbase has published findings from industry research examining the challenges faced by development teams amid the race to the cloud and to execute on digital transformation initiatives.
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Supports ambitious M&A growth strategy, cloud adoption and use of Microsoft 365.
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