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From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and MSSPs can turn regulatory compliance, AI governance, and cyber risk management into scalable, revenue-generating services. They discuss NIS2 expansion, Cyber Essentials, supply chain pressure, and why AI governance is fast becoming a board-level priority.

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Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership

Rishi Kapoor, WW Partner Sales Engineering Leader at Alteryx, shares how Alteryx One and the Partner SE model enable MSPs to transition from infrastructure management to high-value data and AI services. From the McLaren partnership to AI-ready workflows and repeatable data kits, Rishi shares practical lessons for MSPs. He also explores strategies for partner-led growth, achieving measurable business outcomes, and future trends shaping the UK channel.

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From SLAs to XLAs: why outcomes will define the next era of connectivity

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

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MSP growth, AI adoption, and generational shifts in buying

Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI adoption, sustainability, and the influence of Gen Y and Gen Z buyers on service delivery and decision-making.

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Sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning, resource recovery and circular economy integration. The contract will see over 40,000 IT assets sustainably processed - reducing waste, recovering critical materials, and help Virgin Media O2 achieve its energy efficiency and carbon reduction targets.

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Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning, resource recovery and circular economy integration. The contract will see over 40,000 IT assets sustainably processed - reducing waste, recovering critical materials, and help Virgin Media O2 achieve its energy efficiency and carbon reduction targets.

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Data centre investment moves into the mainstream

Lottie Tollman, Head of Data Centres Advisory, EMEA and Gonzalo Martín, Head of Data Centres Capital Markets, EMEA, both at Colliers, the international property adviser, explain why data centres are no longer a niche play, with EMEA investors increasingly targeting the sector as digital infrastructure becomes central to long-term real estate strategies – according to Colliers’ 2026 Global Investor Outlook. The report highlights a sharp rise in capital allocations to data centres, with the sector now accounting for 31% of total capital raised globally in Q1–Q3 2025 - up from an average of 15% since 2020.

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Hyphen architects exciting digital infrastructure future with new CEO

Eva Diego, the new CEO of Hyphen, an international architectural practice working with many of the world’s leading brands and digital infrastructure developers, explains how global demand for critical digital infrastructure is reshaping the built environment and shares many valuable insights as to how expert delivery partners and trusted architectural advisors can help the data centre sector navigate complex and technically demanding projects while ensuring commercial viability.

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From PSTN switch-off to MSP opportunity

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced change into momentum — and why SMBs benefit more from clarity and strong foundations like security, governance, and resilience than from ever more flashy new technologies.

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Levelling the playing field: Cisco 360 insights for smaller partners

Steven Heinsius, Vice President of Product Management & Marketing EMEA, explains what sets the new Cisco 360 program apart for MSPs. He highlights how it enables outcome-driven managed services and shares trends and innovations shaping the future of the MSP ecosystem.

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From MSP to MIP: The Rise of Agentic AI in the channel

In this interview, Eric Mink, VP of AI Adoption, shares how MSPs can turn AI curiosity into structured, billable services. He explores commercialisation strategies, vertical specialisation, and building scalable IP.

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AI-Enhanced Security and Incident Response for MSPs

In this interview, Dave Baggett, SVP/GM Security Suite at Kaseya, discusses how MSPs can tackle rising complexity, manage vendor sprawl, and stay ahead of high-impact incidents. We explore Kaseya’s unified platform strategy, the role of AI in security and automation, and how MSPs can guide SMBs safely into an AI-driven future.

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News

iManage report highlights gap between AI adoption and knowledge maturity

iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

Enhanced support services for CrowdStrike and Zscaler partners by Westcon-Comstor

Westcon-Comstor expands cybersecurity support, offering enhanced services to partners of CrowdStrike and Zscaler across Europe.

Illumio and Armis strengthen partnership to enhance IT/OT security

Illumio and Armis enhance their collaboration, focusing on improved IT and OT security through expanded platform features and strategic market alignment.

Tenable's report highlights AI exposure gaps elevate cyber risks

Tenable's 2026 report reveals growing AI exposure and supply chain vulnerabilities, posing serious cybersecurity risks for organisations.

Expert Opinions

Data Centres Striving To Balance Innovation With Sustainability Measures

By Adhum Carter Wolde-Lule – Director at Prism Power Group.

Power quality: The unseen phenomenon behind some of the biggest data centre challenges

By Christopher Butler, President, Embedded and Critical Power.

Creating Pathways into Tech for Girls Means Starting Early

By Samantha Jennings, Head of Operations, Avella.

Expert Insight: Why Local Internet Traffic Matters More Than You Think

Mike Hoy, CTO, Pulsant, and Mike Hellers, Product Development Manager, LINX, on how hosting data locally in Scotland supports optimal speeds and reliability, complementing wider UK connectivity for consistent...

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