NEWS
Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS
BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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NEWS
Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS
Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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NEWS
Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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NEWS
New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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NEWS
USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

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NEWS
Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.

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NEWS
Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for AWS Lambda, bring AI and automation to modern cloud environments at scale.

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NEWS
Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading education firm that provides world-class coaching, education, and resources, and a Pax8 company, to offer Service Leadership-certified business coaching to help ConnectWise partners mature and grow their businesses.

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NEWS
Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of Congruity360’s Storfirst software platform. Storfirst is the industry’s most secure, OEM- and platform-agnostic (cloud, hybrid cloud and on-prem) file system migration and information management software. Storfirst allows customers to manage the movement of their data from production servers to disaster recovery servers, on-prem and to the cloud; the software enables customers to control the movement of all file data.

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NEWS
Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for addressing skills gaps, hybrid learning, and the war for talent.

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NEWS
Maidstone Hospital selects ANT Telecom to protect critical equipment

Automated IOT monitoring tech ensures critical equipment uptime and HACCP regulatory compliance.

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NEWS
Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve internal processes, driving a positive impact for its 18 million weekly shoppers.

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NEWS
Smart, agile MLOps on any cloud

Canonical releases Charmed Kubeflow 1.4.

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Videos

Chris Wey, President of the Power Systems Business Unit, Rocket Software, talks through the tell-tale signs of a DevOps programme that isn’t delivering, before outlining the key components of a truly ‘modern’ DevOps solution, with some major benefits for end users.
Nick Smith, Business Development Manager at Genetec, discusses the changing role of physical security as it impacts IT infrastructure, identifying some key trends. He also details the company’s recent Streamvault Edge launch and highlights the particular physical security challenges faced by the data centre sector.
Mike McAdam, Data Centre Director EMEA, and Simon Prichard, Product Strategy Manager, both at Mitsubishi Electric Europe, explain how real-time data visualisation and smart insights can help to optimise data centre power and cooling infrastructure, before discussing the wider sustainability challenges and opportunities facing the industry into the future. They also share the company’s plans to leverage its critical infrastructure expertise to expand its presence within the data centre sector.
Piers Wilson, Head of Product Management at Huntsman Security, discusses the importance of carrying out a ransomware readiness assessment to discover any potentially costly security gaps within an organisation’s IT infrastructure. The company’s recently launched SmartCheck for Ransomware is designed to help companies fortify their cyber risk management.

Expert Opinions

Protect the endpoint to fully secure hybrid IT infrastructure By Dave Waterson, CEO, SentryBay
Digital Experience Monitoring - The future of hybrid work and digital businesses By Naveena Srinivas, Enterprise Analyst (ManageEngine)
People First Approach to Hybrid Working Andrew Jackson, CEO of Intercity Technology, explains why putting people before technology is the key to successful homeworking.
Rock the boat By Adrian McGrath, Client Partner and Strategic Digital Transformation Lead at UST.