NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

Read More
NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

Read More
NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

Read More
NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

Read More
NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

Read More
NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

Read More
NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

Read More

Videos

Dr. Alyson Freeman; Customer & Innovation lead, Sustainability & ESG, Dell Technologies, discusses the sustainability challenges facing the data centre industry and some of the ways in which the facility...
Chris McKie, VP, Product Marketing Networking, Security & Risk Management Solutions, Kaseya, discusses the findings of the company’s recently published 2024 MSP Benchmark Report, with automation,...
Richard Eglon, CMO at Nebula, discusses the findings of the company’s latest report: ESG Unwrapped: Building a Sustainable Channel Community, which calls for collaboration, co-opetition and knowledge sharing...
Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...

News

Siemens Smart Infrastructure has introduced Electrification X to transform ageing electrification infrastructure. This latest addition to the Siemens Xcelerator portfolio builds upon the success of Building X...
New Assessment enables organizations to identify, document, track, and report on sustainability metrics & programs across their IT estate.
For simple, fast CRM/UC integration - and a pathway to smart CX analytics.
Keysource, a global specialist leader in sustainable data centre solutions and strategic advisory services, has acquired 2bm Limited, a specialist data centre and critical environment company with headquarters...