NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Subhagata (Subho) Mukherjee, Vice President, Global Head of Sustainability, Nokia, shares some key highlights from the company’s People and Planet 2023 report, covering a year of achievements and challenges...
Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...
Daniel Thorpe, Associate Director, Data Centre Research Lead, JLL, discusses the company’s ‘Data Centres 2024 Global Outlook Report’, which explores how data centers need to be designed, operated and...
Jamie Akhtar, Co-Founder and CEO at CyberSmart, discusses the importance of cybersecurity solutions developed specifically for the SME market and the benefits they can bring to both the Channel and end users...

News

Study highlights the divide between AI leaders and AI laggards illustrating value of unified data approach,
Cloudbrink has launched a tool that enables organizations to measure the impact of packet loss, promising to expose a major cause of network and application performance degradation for the hybrid workforce.
Generative AI (GenAI) and AI will significantly transform industries in the future, according to 81% of global (UK: 75%) respondents to the Dell Technologies Innovation Catalyst Research. This rises to 91%...
AtlasEdge is entering into the Portuguese market with the acquisition of two adjacent sites in Lisbon that will deliver more than 20MW of IT load. These sites mark the first stage in a strategic plan for...