Expert Opinions | Digitalisation World

The future of service management in the DevOps era

Published in AIOps IT Management + Service

An open, collaborative platform enables teams to scale operations quickly and ensure the organisations’ critical services are always on and operating at high velocity. By Gary Blower, Solutions Architect, Clearvision

NEWS

Employee wellbeing and Covid-19: Driving automation within IT support services

Published in Everything AI IT Management + Service Robotic Process Automation

The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples to find a sense of normality despite the ever-changing circumstances, businesses face the responsibility of protecting employees in this unfamiliar new normal. By Kevin Turner, Digital Workplace...

NEWS

Avoid the double whammy of high costs and ineffective implementation in ITSM

Published in AIOps IT Management + Service

IT efficiency remains a major objective for enterprises in every sector, all too-frequently undermined by costly or ineffectual implementation of ITSM solutions. Yet ITSM is critical to the future. By Mark Twomey, CEO, Xcession.

NEWS

How to avoid compliance fines through automation and better people processes

Published in AIOps IT Management + Service

The number of regulatory standards and security best practices infrastructure teams have to comply with, and the associated penalties for not doing so, are no laughing matter. By Jonny Stewart, Principal Product Manager, Puppet.