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IT Management + Service

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Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200 systems.

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Sunrise supercomputer to support fusion research and AI in the UK

The UK invests in 'Sunrise', a £45 million supercomputer to advance fusion energy research and support AI growth at Culham Campus.

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Teleport named finalist for infrastructure identity management solution

Teleport’s infrastructure identity platform has been named a 2026 SC Awards Finalist in the Best Identity Management Solution category.

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AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its potential to support automation, improve processes, and contribute to strategic outcomes beyond efficiency.

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WSO2's pivot towards the agentic enterprise with new CMO appointment

WSO2 unveils a fresh focus on supporting agentic enterprises, aiming to strengthen AI deployment under new marketing leadership.

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ServiceNow launches autonomous workforce and EmployeeWorks solutions

ServiceNow introduces AI innovations, Autonomous Workforce and EmployeeWorks, aiming to enhance enterprise productivity and governance.

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The evolving role of CISOs in the AI era

A survey of 650 global CISOs examines how security leaders are navigating AI adoption, expanding...

New broadband standards aim to reduce energy use in Europe

European broadband standards aim to lower energy use in homes, with potential savings comparable to...

IT ops and security staff leave businesses at risk

Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...

Infosys partners with Cognition to enhance AI engineering

Infosys collaborates with AI coding agent company Cognition to deploy Devin, an AI software...

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure...

Cognizant to acquire Linium

Cognizant has agreed to acquire Linium, a cloud transformation consultancy group specialising in...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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