NEWS

ServiceNow unveils the Now Platform Tokyo release

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

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NEWS

Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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NEWS

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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NEWS

Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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NEWS

Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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Qlik continues to execute on its mission to provide enterprise customers with end-to-end data management and analytics solutions with the release of Qlik Data Catalyst™ 4.0.
New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.
Extensive, long-term framework agreement with eight-figure total volume.
A10 Networks has introduced major advancements to its Thunder Application Delivery Controllers (ADCs) with Harmony Controller support for centralised, multi-cloud management, rich per-app analytics and DevOps tool integration. Numerous new enhancements also enable integration with Kubernetes, enhanced Ansible Playbooks and simplified ADC policy configuration with expanded Application Centric Template (ACT) support. Organisations are striving to become more agile as the role of IT and software becomes paramount. Fast roll-out, control and optimisation of applications drive revenue, competitive advantage and customer satisfaction. Apps must be secured and quickly delivered regardless of where they reside.
Only 1 in 5 employees feel their organisation is very prepared for hybrid working.
Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management software, has selected its data analytics technology to enhance solution offerings to customers. Headquartered in Germany, USU provides award-winning software solutions to automate service and support processes for companies in a wide range of sectors globally. For example, USU helped modernize IT service management for 40,000 users at the Swiss Post and for 120,000 users at Deutsche Telekom.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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