NEWS

Dell NativeEdge 2.0: reimagining edge operations

Securely scale your edge operations to power any use case.

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NEWS

SailPoint introduces two new offerings

Identity Security Cloud Standard suite and Customer Success Portfolio packages arm customers for success throughout their journey with offerings that match program maturity and business scale.

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NEWS

Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent” CSAT score and has seen an over 12% SLA improvement in just six months.

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BLOG

Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to...
The Belgian wind farm developer chose Greenbyte Energy Cloud for data management of their...
Supports more than 1,000 voice, video, and business data applications with the ability to...
The Nutanix hyperconverged infrastructure (HCI) platform is integrated with the ServiceNow IT...
Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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