Digitalisation World

By Lakshmi Hanspal, Chief Trust Officer at DigiCert.

BLOG

AI in the SOC: why complete autonomy is the wrong goal

Published in AI Digital Business IT Management + Service Security + Compliance Tech & Trends

By Dan Petrillo, VP of Product at BlueVoyant.

BLOG

Why agentic AI’s next challenge is making systems work together

Published in AI Digital Business IT Management + Service Tech & Trends

By Karthik SJ, General Manager of AI at LogicMonitor.

VIDEO

Spark set to revolutionise the IT service desk

Published in IT Management + Service

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

BLOG

Autonomous buying is here: Preparing for the era of AI-powered commerce

Published in AI Data Analytics Digital Business IT Management + Service

By Fiona Reid, Director of International Business at Pattern

BLOG

Creating Pathways into Tech for Girls Means Starting Early

Published in AI Apps + DevOps Cloud + MS Data Analytics Digital Business IT Management + Service Networks + Telecoms Quantum Computing Security + Compliance Storage + Servers Tech & Trends

By Samantha Jennings, Head of Operations, Avella.

Cybersecurity skills shortage: A crisis for EMEA organisations

An escalating cybersecurity skills crisis demands a fundamental shift in organisational strategy,...

Drata launches Third-Party Risk Management

Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...

NETSCOUT enhances remote and nGeniusONE observability solutions

NETSCOUT's latest solutions aim to improve observability in remote locations and streamline SSL/TLS...

IT sustainability: A commercial priority for SMEs

The European tweaks to the CSDS Directive drive SMEs towards more sustainable digital practices,...

A Catalyst to unify enterprise data management

Qlik continues to execute on its mission to provide enterprise customers with end-to-end data...

UK expands AI programme to hone workforce skills

Major expansion in UK's AI programme offers free training to equip 10 million individuals with...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

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