NEWS

ServiceNow and SoftwareOne form strategic partnership

Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and SoftwareOne’s licensing consultancy to optimise and de-risk IT investments, and accelerate digital transformation.

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NEWS

DocuWare Introduces Intelligent Document Processing (DocuWare IDP)

Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing (DocuWare IDP), bringing about unprecedented improvements and accuracy in how data is extracted, interpreted and classified from even the most complex documents. DocuWare IDP is also available as a standalone product and the company is excited to offer it to a wider customer base across new market segments.

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NEWS

Puppet by Perforce: Here’s why nobody’s really ready for NIS2

Despite being published in late 2022 and coming into effect in January 2023, the second Network and Information Security Directive (NIS2) is taking the European Union by surprise. Weeks after the 17 October deadline, the majority of member states haven’t transposed it into their written laws — a necessary step for organisations in those countries to know the expectations and penalties. The story of NIS2 is, in some ways, the story of all compliance regulations – and in some ways, it’s...

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HCL to transform the end-user experience and IT operations for Aperam through best-in-class...
New Relic’s service level management experience helps developers, operators and executives...
Modernisation Maturity Model based on three decades of experience across thousands of successful...
Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
Boost your data in three steps. By Benjamin Ross, Director, Delphix.
Move to cloud-based customer experience platform supports collaboration, conversational service and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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