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With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent” CSAT score and has seen an over 12% SLA improvement in just six months.
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Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.
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Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to identify, evaluate, and monitor third-party risks in one centralized and integrated platform.
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Lansweeper, provider of the IT asset management solution of the same name, has announced its new partnership with TeamViewer.
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ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.
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The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the forefront of the convergence of IT and OT monitoring.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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