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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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VIDEO

Sustainability – time for a revolution? Part 1

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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VIDEO

IT department central to IT decentralisation

Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Hawk is said to be the industry’s first elastic visibility fabric for all data-in-motion, closes...
Cognizant's industry expertise and solutions, including the AI-led Cognizant Neuro®️ suite of...
PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.
JBS Foods, a premium global food company, has expanded its partnership with ManageEngine, a...
Research shows implementers tied to vendors sell too many licences or wrong software to customers...
As ITAM emerges as a C-level imperative, it is important for ITAM practitioners to demonstrate...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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