NEWS

UK CIOs confront AI's rising risks and governance gaps

UK CIOs face challenges in balancing AI adoption with governance, revealing fears about data exposure and inadequacies in compliance frameworks.

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NEWS

Assured data protection appoints new SVP for global market strategy

Assured Data Protection strengthens global operations with Alvaro Gonzalez's appointment as Senior Vice President of Product and Go-to-Market.

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NEWS

Turnitin integrates with Google Workspace for education to foster responsible AI use

Turnitin joins Google Workspace for Education, aiming to support educators with AI tools and insights for ethical student writing.

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BLOG

Zendesk Q&A with Emma Acton: Inside the shift to brand-led, AI-driven marketing

In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing, and the growing complexity of measuring customer journeys in an AI-driven environment.

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BLOG

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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Leostream introduces a secure solution for external stakeholders, ensuring safe and efficient...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
Virtual Instruments has introduced the latest version of VirtualWisdom, sais to be the industry’s...
The world’s first self-service IP (Internet Protocol) management platform has launched,...
Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.
e2e-assure and A&O Corsaire have formed a partnership to support UK organisations with compliance...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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