Friday, 30th July 2021
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NEWS

Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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NEWS

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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NEWS

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NEWS

Oracle Cloud Infrastructure integrates with ServiceNow

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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NEWS

ServiceNow and Qualtrics combine to deliver next-generation experiences

Strategic partnership also creates new IT Management solutions to help IT teams deliver more effective digital experiences for employees.

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NEWS

ServiceNow continues EMEA expansion

Creates 300 Dublin-based jobs.

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ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their va...
The first NetOps console server with both Smart Out-of-Band management and advanced automation tools...
7/10 IT admins recognise responsibility for ensuring sustainable, environmentally friendly practice.
New service offers remote monitoring, troubleshooting, and on-site, next-business-day remediation, i...
Modernisation Maturity Model based on three decades of experience across thousands of successful pro...
SolarWinds has launched SolarWinds N-central 12.2, which hosts a wide range of new features includin...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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