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IT Management + Service

BLOG

Reactive IT is Over: Why Predictive IT Management Is the Future

By Leigh-Ann Weatherley, Business Unit Director, Digital Platform Services at Sopra Steria

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The Changing Face of Data Protection: Why Data Breach Monitoring Matters

By Martin Hodgson, Director of Sales EMEA at Paessler GmbH.

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BLOG

Strengthening critical infrastructure through continuous monitoring

Carlos Buenano, CTO for OT at Armis, outlines how cyber exposure management is reshaping protection strategies for remote and critical systems.

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VIDEO

Unlocking more personalised customer experiences with AI, RCS, and integrated omnichannel strategies

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. She explains that the businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make...

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BLOG

ServiceNow teams up with Ferrari Hypercar to boost real-time race operations

As Official Partner of the Ferrari Hypercar team, ServiceNow’s AI Platform powers Ferrari’s global operations, supporting real-time race operations and connecting employees, dealers, suppliers, and platforms.

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VIDEO

DEI matters more than ever - in the IT industry and beyond

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced leadership teams, how diverse viewpoints lead to better solutions and innovation in technology, the responsibility of current women leaders in challenging stereotypes for future generations and some practical approaches to creating more equitable environments in male-dominated industries.

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Green Gourmet partners with Emerge Digital to double turnover by 2028

Green Gourmet partners with Emerge Digital to enhance technology infrastructure, supporting plans...

Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.

Sumo Logic integrates with ServiceNow Service Graph Connector and Security Incident Response

Sumo Logic has joined the ServiceNow Service Graph Connector Program by integrating its Continuous...

Simplifying management at the edge

EcoStruxure IT Expert APl enables users to integrate remote monitoring capabilities into preferred...

Rackspace Technology launches Modern Operations

Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.

Paving the way to the software-defined data centres

ISM makes it easier for businesses to efficiently manage software-defined data centres.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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