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MSPs need to tread softly when it comes to security-stressed SMEs

Antoine Jebara, GM of MSP Business and co-founder at JumpCloud, explains how SMEs want help with any number of security-related challenges – including AI, the threat to innovation, ensuring a seamless user experience, shadow IT, tool sprawl and identity and access management – hence they are increasingly turning to MS(S)Ps. However, SMEs are also understandably nervous when it comes to security, so they want outside assistance but still want to feel in control.

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Empowering SMEs with AI

Vicky Critchley, CEO of Truly SMB, explains how this recently launched, forward-thinking tech company is on a mission to help small and medium-sized businesses (SMBs) harness the power of cutting-edge artificial intelligence (AI) technology. By delivering practical, accessible solutions tailored to the needs of their clients, Truly SMB aims to close the gap between SMBs and the tools they need to compete in a fast-changing digital economy.

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Key storage trends for 2025

Eric Herzog, Chief Marketing Officer at Infinidat, explains how Generative AI (GenAI) and next-generation data protection are driving new and interesting conversations about what enterprises will do with their storage infrastructure in 2025 to accommodate these significant developments, as part of the company’s Top 5 Storage Trends for 2025: 1) Generative AI: The Rise of Retrieval-Augmented Generation (RAG) 2) Next-Generation Data Protection: The Shift to Cyber Focus, Recovery First 3) Hybrid Multi-cloud Storage: The Best of Both Worlds (On-premises & Public Cloud) 4) Automation & Optimisation: The Demand for More Efficient Enterprise Storage Continues 5) Data Infrastructure Modernisation: The Next Steps with a Unified Approach

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Passionate about patch management, RMM and MDM

Jonathan Crowe, Director of Community at NinjaOne, introduces the company - its RMM and MDM solutions, the recently introduced Patch Intelligence AI for Patch Management feature, how NinjaOne helps MSPs to stand out in a busy Channel marketplace and finishes with some hints as to what innovations are on their way for 2025.

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Monica - the MSPs' AI SuperCompanion

Arvind Parthiban, CEO and Co-founder of SuperOps, discusses the recent launch of Monica, an AI-powered SuperCompanion designed specifically for MSPs. Arvind explains that Monica is ‘not just another’ AI chatbot—as an AI SuperCompanion she elevates MSP productivity, boosts profitability, and enhances efficiencies through personalized and hyper-contextualized insights and solutions.

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AI Transform - Interview with NetApp

Kirsty Biddiscombe, AI, ML and Data Analytics lead for NetApp EMEA, discusses the challenges and opportunities of enterprise AI - with the focus very much on the current skills shortage.

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Inevidesk expands VDI channel partner ecosystem

Tim Whiteley, Cofounder of Inevidesk, has added three new partners to its channel partner programme, as part of its commitment to bringing the benefits of virtual desktop infrastructure (VDI) to the widest possible range of organisations and users, from office workers to those with the highest graphical demands. By challenging the limitations of traditional public cloud and big tech offerings, Inevidesk enables its partners to offer high-performance VDI at an accessible price point.

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Always-on resilience marks a shift in cybersecurity thinking

Ian Wood, Senior Director Sales Engineering, Northern Europe Commvault, talks through the highlights of the recent Commvault SHIFT event, which included the launch of Cloud Rewind, which gives cloud-first organisations a secret weapon to transform their cyber resilience capabilities, the availability of the Commvault Cloud cyber resilience platform on AWS and an expanded relationship with Google Cloud. Ian also discusses the findings of Commvault’s recent Cyber Recovery Readiness Report, contrasting the approaches of the most cyber-resilient organisations with those which are less well-prepared to deal with a security breach.

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Evolution or revolution - time for MSPs to decide?

Jason Kemsley, Chief Revenue Officer and Co-Founder, Uptime, discusses the recent UptimeLIVE event, which delivered practical recommendations to help MSPs break through existing growth barriers, moving beyond technical expertise to explore the foundational skills and business acumen needed to excel in today’s market. Jason explains the Emerging MSP model: a new type of Managed Service Provider that outsources operations to accelerate growth and scalability, focuses on the future for IT helpdesks and has some words of wisdom to offer when it comes to AI.

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An e-waste revolution

Jeff Borrman, CEO, Bioscope Technologies, explains the Bioleaching and Bio-refining processes it is developing at industrial scale for the sustainable recovery of base and precious metals from printed circuit boards (PCBs). Bioscope technology will replace traditional treatments that use high-temperature and chemical recovery and is as close to zero-emission as possible, without offsetting. The company is making a multimillion-pound investment in plant and machinery across its four UK PCB recovery and processing facilities as it anticipates a huge growth in industrial scale, sustainable recovery of precious metals.

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POPX helps MSPs to unlock the full potential of the ServiceNow platform

Andy Venables, Chief Technology Officer & Co-Founder of POPX, discusses some of the challenges facing MSPs today, including providing a modern or digital service desk experience, managing service delivery in today’s highly complex IT environment and accessing the integration support required when acquiring other Channel organisations. Andy also explains how POPX adds significant value and support to MSPs who are wanting to access the full potential of the highly regarded ServiceNow platform.

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Absolics finds semiconductor Solace

Tom Fairbairn, Distinguished Engineer at Solace, explains how Absolics is using the Solace PubSub+ Platform to establish a real-time information flow across all enterprise applications in its US factory. Absolics is now able to manage its entire API and events environment through one integrated solution, delivering a more automated data streaming and management process with high throughput and no downtime – allowing the company to make faster and more well-informed decisions.

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News

Kyndryl’s end-to-end SASE services will help customers drive adoption of Palo Alto Networks’ cloud-first, zero-trust solution for network security.
Recently, the topping-out ceremony for one of the most modern and sustainable data centers in Europe took place in Mainz.
Vertiv™ Liquid Cooling Services support and enhance the entire lifecycle of liquid cooled systems, from installation to fluid management and maintenance to digital services.
Latest advancements designed for accelerated partner growth and elevated experiences in 2025.

Expert Opinions

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