From firefighting to frameworks: Helping MSPs scale with operational maturity

Tuesday, 3rd March 2026 Posted 3 months ago in by Sophie Milburn

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for growth. He shares how automation frees engineers to focus on higher-value strategic initiatives that drive customer success and long-term growth.

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