NEWS
Remote managed services from the MSPs’ MSP

Richard Eglon, CMO at Nebula, discusses the ways in which subscription-based and consumption-based services complement each other – before explaining the company’s new Channel Service to MSPs and resellers alike that provides remote managed services in terms of Level 3 technical resource that MSPs can dovetail into their own service proposition. Additionally, Richard explains how Nebula is helping MSPs who are finding it increasingly difficult to absorb the associated costs of their teams as well as other new costs, by providing consumption-based remote and onsite resource that MSPs can use from a Pay As You Go perspective.

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Empowering SMEs with AI

Vicky Critchley, CEO of Truly SMB, explains how this recently launched, forward-thinking tech company is on a mission to help small and medium-sized businesses (SMBs) harness the power of cutting-edge artificial intelligence (AI) technology. By delivering practical, accessible solutions tailored to the needs of their clients, Truly SMB aims to close the gap between SMBs and the tools they need to compete in a fast-changing digital economy.

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Passionate about patch management, RMM and MDM

Jonathan Crowe, Director of Community at NinjaOne, introduces the company - its RMM and MDM solutions, the recently introduced Patch Intelligence AI for Patch Management feature, how NinjaOne helps MSPs to stand out in a busy Channel marketplace and finishes with some hints as to what innovations are on their way for 2025.

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Monica - the MSPs' AI SuperCompanion

Arvind Parthiban, CEO and Co-founder of SuperOps, discusses the recent launch of Monica, an AI-powered SuperCompanion designed specifically for MSPs. Arvind explains that Monica is ‘not just another’ AI chatbot—as an AI SuperCompanion she elevates MSP productivity, boosts profitability, and enhances efficiencies through personalized and hyper-contextualized insights and solutions.

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Inevidesk expands VDI channel partner ecosystem

Tim Whiteley, Cofounder of Inevidesk, has added three new partners to its channel partner programme, as part of its commitment to bringing the benefits of virtual desktop infrastructure (VDI) to the widest possible range of organisations and users, from office workers to those with the highest graphical demands. By challenging the limitations of traditional public cloud and big tech offerings, Inevidesk enables its partners to offer high-performance VDI at an accessible price point.

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Evolution or revolution - time for MSPs to decide?

Jason Kemsley, Chief Revenue Officer and Co-Founder, Uptime, discusses the recent UptimeLIVE event, which delivered practical recommendations to help MSPs break through existing growth barriers, moving beyond technical expertise to explore the foundational skills and business acumen needed to excel in today’s market. Jason explains the Emerging MSP model: a new type of Managed Service Provider that outsources operations to accelerate growth and scalability, focuses on the future for IT helpdesks and has some words of wisdom to offer when it comes to AI.

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POPX helps MSPs to unlock the full potential of the ServiceNow platform

Andy Venables, Chief Technology Officer & Co-Founder of POPX, discusses some of the challenges facing MSPs today, including providing a modern or digital service desk experience, managing service delivery in today’s highly complex IT environment and accessing the integration support required when acquiring other Channel organisations. Andy also explains how POPX adds significant value and support to MSPs who are wanting to access the full potential of the highly regarded ServiceNow platform.

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The pill(a)r approach underpinning OpenText’s cybersecurity success

Steven Wood, Director, Solution Consulting (EMEA), OpenText Cybersecurity, discusses the results of the company’s recent Cybersecurity Global Managed Security survey, with AI, automation and integration very much in focus; before explaining how the company’s Pillr acquisition and its focus on key cyber resilience pillars is delivering a first class, composable cybersecurity platform for MSPs and MSSPs alike.

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An intelligence-based approach to addressing the cybersecurity challenge

Vladimir Goliashev, Director of MSSP and MDR of Group-IB, explains why threat intelligence, as part of an overall Unified Risk Platform, is one of the best tools available to help MSPs and MSSPs to help their customers to address the ongoing cybersecurity challenge, primarily by enabling much-better decision-making.

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The digital workplace as the foundation for digital transformation

Erik Nicolai, CEO of Workspace 365, discusses the building blocks of a digital workplace, and more general digital transformation, strategy, highlighting the challenges to be overcome – such as complexity, security, legacy infrastructure, shadow IT and company culture – along with the significant business and employee benefits which are achieved with digital success.

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From billing to business insights

Ben Rogers, Sales Manager, CloudBilling, explains the ways in which the company helps MSPs to overcome multiple billing challenges by providing automation, standardisation and reducing complexity. CloudBilling also offers significant added value with continuously developing business intelligence and data analytics services. MSPs attending our forthcoming flagship, London Managed Services Summit will have a chance to discuss their own billing challenges and requirements with CloudBilling in person.

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Standing out from the crowd(ed channel)

Carl Berry, Channel Director NW EMEA, at cloud and app security company, F5, to discuss why partner strategies need to evolve in the face of the increasingly competitive market. Carl also comments on where he believes the opportunities lie for the channel ecosystem to diversify and stand out from competitors, with being channel-first, staying laser focused and understanding and addressing customer pain points put forward as key objectives – and shares a couple of partner examples, explaining how F5 is working with both Computacenter and Bluefort Security.

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News

Latest advancements designed for accelerated partner growth and elevated experiences in 2025.
AvePoint Elements automates insights, secures data, and accelerates profitability and efficiency for Managed Service Providers building security-centric practices.
Bulgaria-headquartered telecom solutions provider accelerates global growth from presence in Europe’s best-connected data centre hub.
Accelsius has formed a strategic partnership with Nordik Data Centers to build a next-generation AI data center near Montreal.

Expert Opinions

By Mike Graham, Head of Partnerships, ISMS.online.
By Samuele Gantner, Chief Product Officer at Nexthink.
By Ian Tickle, SVP and GM International at Freshworks.
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