VIDEO

TrueSight: Cerner's Goals for Capacity Management

Justin Martin, lead of capacity management team at Cerner, talks about his goals for the capacity management team – staying ahead of the business needs.

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VIDEO

TrueSight: BizOps for Capacity Management

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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VIDEO

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end...
Control-M accelerates hybrid and multi-cloud application and data workflows into production with...
Multi-cloud support, including Amazon S3, Google Cloud, and Microsoft Azure, eliminates file share...
Survey highlights scale of frustrations with the pandemic customer experience.
BMC embeds GPT across AI-driven service and operations management portfolio.
Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more