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IT Management + Service

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Hypercharging hybrid performance monitoring

New powerful cloud capabilities simplify complex IT environments to meet customers wherever they...

ServiceNow to acquire indoor mapping disruptor Mapwize

Acquisition empowers employees to confidently navigate the workplace with native mobile mapping and...

ConnectWise unveils Network Monitoring and Management solution

ConnectWise brings core and advanced network monitoring and management capabilities to its...

The importance of independent SaaS data protection

Keepit's survey highlights the risks of relying solely on native SaaS backups, underscoring the...

Cisco launches Performance Insight and Visibility for Modern Applications on AWS  

New business metrics for Cisco Cloud Observability enable customers to significantly enhance...

Atlassian looks to revolutionize ITSM

Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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