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Tech Mahindra partners with Microsoft to launch an AI platform for telecoms, aiming to enhance data...
Enterprise adoption of AI is advancing, with multi-agent systems optimising workflows and enhancing...
CIMPOR, in collaboration with Vodafone Portugal and Ericsson, has completed a deployment of private...
Sumo Logic has joined the ServiceNow Service Graph Connector Program by integrating its Continuous...
Opengear has introduced two new advanced offerings. These innovative solutions will simplify...
The National Geographic Society is collaborating with AWS to digitise and centralise its media...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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