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Gartner report finds that, by 2028, as AI data proliferates, organisations will shift to a...
Tech Mahindra and University College London are collaborating on research and solution development...
SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
Sharp Europe launches a unified brand proposition, consolidating its expertise across IT services,...
Trellix unveils innovations in cybersecurity, bolstering the convergence of OT-IT environments and...
Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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