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92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Strengthening AI security: SailPoint's integration with Claude Compliance API

SailPoint strengthens AI security with its integration of the Claude Compliance API, aiming to...

AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its...

AlgoSec's new security management solution: A33.20

AlgoSec's latest release, A33.20, aims to enhance network security operations by providing improved...

Oracle enhances AI integration with Google Cloud

Oracle has expanded its partnership with Google Cloud, adding new AI capabilities and regional...

MSPs: the increasing targets in supply chain attacks

The rise of supply chain attacks highlights the vulnerability of MSPs, underscoring the need for...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service