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Alcatel-Lucent Enterprise launches its next generation network management system, OmniVista Cirrus...
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Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first...
By Mayke Nagtegaal, Messagebird.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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