Digitalisation World

Sorry, there is no news to show.

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Introducing Argos99, Fenix24’s new SaaS platform for cyber resiliency

Argos99, launched by Fenix24, is a SaaS platform designed to support cyber resiliency and...

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to...

AI and DevOps: enhancing, not replacing

AI is being used alongside existing DevOps practices, with reported impacts on testing processes...

AI-driven data: preparing for a zero-trust future

Gartner report finds that, by 2028, as AI data proliferates, organisations will shift to a...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service