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Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Digital.ai and BMC collaborate

Digital.ai has formed a strategic alliance with BMC to provide an advanced, AI-driven change...

Hyland launches Knowledge Enrichment to innovate AI workflows

Hyland's new Knowledge Enrichment transforms unstructured content into AI-ready data, optimizing AI...

PKF Littlejohn soon to enhance IT efficiency with ControlUp's advanced solution

PKF Littlejohn integrates ControlUp ONE platform to enhance IT infrastructure monitoring and...

Riverbed's leap in network observability

Riverbed unveils AI-powered network observability solutions, enhancing IT efficiency and...

Report highlights the benefits of being an observability leader

Splunk has released The State of Observability 2024 report in collaboration with Enterprise...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service