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On average, only 48% of digital initiatives meet or exceed business outcome targets, according to...
Hyland has introduced new solutions aimed at helping organisations manage enterprise content and...
The Now Platform Paris release accelerates digital transformation, helping to connect teams,...
A new report examines factors influencing Britain’s AI deployment, from workforce concerns to...
ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.
A timely intervention by CRS Technology Consultants and N-able saved a regional CPA firm from a...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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