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In advance of Safer Internet Day, Sean Tilley, Senior Sales Director EMEA at 11:11 Systems, found...
With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Park Place Technologies has announced the asset acquisition of a new inventory and logistics...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
The world’s first self-service IP (Internet Protocol) management platform has launched,...
Infosecurity Europe introduces a new programme to support cybersecurity startups, aiming to foster...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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