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Hyland's new Knowledge Enrichment transforms unstructured content into AI-ready data, optimizing AI...
AI is universally deployed but full integration remains rare. This report examines the barriers and...
The Now Platform Paris release accelerates digital transformation, helping to connect teams,...
Organizations tackle the ERP Innovator’s Dilemma – ‘keeping the lights on’ budgets fall to...
Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and...
Southco opens a new facility in Chon Buri, Thailand, expanding its manufacturing and supply...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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