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ISG Provider Lens report sees German companies and SIAM vendors turning to automation to manage...
New solution combines forensics evidence with real-time telemetry to deliver unified insights into...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
Software AG has been working with Vietnam-based Military Commercial Joint Stock Bank (MB Bank) to...
LogicMonitor's acquisition of Catchpoint marks a pivotal shift in digital infrastructure, combining...
Managed services provider selects SolarWinds MSP for remote monitoring and support.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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