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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...
The Value Stream Management Consortium has announced the full findings of its inaugural research...
Siemens introduces Intelligence Center X, aiming to streamline industrial AI integration to enhance...
11:11 Systems has been celebrated for its partnership with Cohesity, focusing on cyber resilience,...
Leading global tire manufacturer and longtime JDA customer deploys JDA Sales & Operations Planning...
Pure Storage, now Everpure, expands into cloud data management with the acquisition of 1touch,...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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