Digitalisation World

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Network and application performance visibility to drive business innovation

Over 80% of C-Suite, business and IT decision makers believe that digital performance is critical...

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit...

IT automation for private clouds

The Nutanix hyperconverged infrastructure (HCI) platform is integrated with the ServiceNow IT...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Strong momentum behind DataOps

90% of respondents in new 451 Research report say they will significantly increase investment in...

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service