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Cequence Security has introduced Agent Personas in its AI Gateway to provide more granular control...
Zayo Europe bolsters pan-European network expansion and workforce growth, underlining its strategic...
BMC introduces AI enhancements to its Control-M and AMI portfolios, supporting workflow automation...
Despite security concerns, organisations are advancing with AI deployment, underscoring governance...
Node4's report reveals a severe shortage of IT professionals in mid-market firms, primarily...
By Mayke Nagtegaal, Messagebird.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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