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New insights examine how agentic AI is being adopted in customer service and its impact on...
Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system...
SAP and Google Cloud have announced a partnership focused on integrating AI agents into marketing...
Fluke Corporation introduces AI-driven enhancements to eMaint CMMS/EAM, aimed at streamlining...
Peer Software has updated its Partner Programme with a focus on strategic alliances and resources...
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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