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UKG unveils UKG Bryte, an AI assistant for enhancing and streamlining workforce operations in the...
Keepit's survey highlights the risks of relying solely on native SaaS backups, underscoring the...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
Hyland's new Knowledge Enrichment transforms unstructured content into AI-ready data, optimizing AI...
Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...
ISG Provider Lens report sees German companies and SIAM vendors turning to automation to manage...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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