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Cameo Services restructures senior leadership to support international growth following...
Ivanti has released survey results highlighting the challenges faced by IT organisations when it...
Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...
A recent survey uncovers the high stress levels experienced by UK IT and cyber professionals,...
SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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