Digitalisation World

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Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Modernising the mainframe

BMC AMI places machine learning, predictive analytics, domain expertise, and intelligent automation...

Emovis UK chooses Progress

Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue...

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven,...

Highlight simplifies complex networks with new Grid View

Gamma is one of the first users of Highlight’s Grid View.

New leadership at CirrusHQ: Matt Smith appointed as Head of Sales

CirrusHQ appoints Matt Smith as Head of Sales to support its cloud partnerships and organisational...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service