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MSPs are encountering governance challenges as they expand AI services, with a growing focus on...
Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...
Hexnode unveils a update to its Genie AI, offering improved device insights and automated...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...
Datadog introduces Feature Flags, enhancing feature management by integrating it with observability...
Enterprise adoption of AI is advancing, with multi-agent systems optimising workflows and enhancing...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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