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Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...
A new report reveals a more disciplined approach to quantum computing as organisations demand...
Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...
Automated assurance software rapidly resolves network issues and improves service reliability.
Kiteworks highlights European lag in AI security measures, focusing on governance without adequate...
Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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