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Cognizant's industry expertise and solutions, including the AI-led Cognizant Neuro®️ suite of...
Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end...
ServiceNow to add G2K’s smart IoT technology to the Now Platform, enabling businesses to...
FMC consolidates SAP applications and cloud infrastructure, creates scalable processes for future...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
CrowdStrike unveils its latest identity security solution, designed to protect the full hybrid...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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