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The efficiency of the Freshservice ITSM solution accelerated the global hotel group’s digital...
CompTIA unveils an updated Linux+ certification exam, emphasizing AI, automation, cybersecurity,...
SUSE introduces a framework to evaluate digital sovereignty gaps as per the 2025 EU guidelines.
NinjaOne has launched an IT Asset Management feature designed to give IT teams greater visibility...
Smartsheet research highlights a gap in UK businesses between AI-driven productivity gains and...
Snowflake introduces Project SnowWork, an AI platform aimed at accelerating workflows and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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