Digitalisation World

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Beware digital fragmentation

Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Are high-power connectivity solutions the hidden backbone of digital infrastructure?

In an era dominated by AI and digital industries, high-power connectivity solutions are essential...

Accenture acquires Faculty to enhance AI offerings

Accenture aims to expand its AI capabilities with the acquisition of UK's Faculty, an AI native...

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service