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Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

End-to-end ITSM and ITOM platform powered by AI/ML

Unified platform for ITSM and ITOM to discover, monitor, service, remediate, and optimize IT...

DORA metrics accelerate the mainframe DevOps journey

New enhancements include Venafi integration for better security controls.

Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for...

Palo Alto Networks acquires CyberArk, signaling new era in cybersecurity

Palo Alto Networks' acquisition of CyberArk marks a significant shift, introducing Identity...

Deutsche Welle uses TeamViewer to provide secure IT support

The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service