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FMC consolidates SAP applications and cloud infrastructure, creates scalable processes for future...
Dynatrace surpasses $1 billion in AWS Marketplace sales, enhancing AI observability and cloud...
ServiceNow’s EU-centric service delivery offering will provide customers more flexibility to meet...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
Examining the adoption of agentic AI, focusing on trust and process orchestration in business...
HCL Technologies and NetBrain Technologies have launched HCL NetBot, a joint collaborative...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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