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Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses with context on data.
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Company remains committed to building on vendor-agnostic, open-platform approach to support the heterogeneous environments of MSPs.
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Refining network monitoring vital in optimising performance but cost issues remain.
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Morpheus Data has been chosen as the multi-cloud management platform for a strategic EU-wide project which also included technologies from Morpheus alliance partners such as VMware, Dell Technologies, and T-Systems.
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Opsview Monitor 6.0 will allow businesses to enjoy far more effective IT performance through greater visibility and cloud-level scalability.
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s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer satisfaction – and prepare for upcoming virtual reality projects.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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