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Research highlights IT's biggest challenges

7/10 IT admins recognise responsibility for ensuring sustainable, environmentally friendly practice.

Navigating the productivity paradox: insights from the AI workslop survey

A new survey reveals the hidden costs of AI-generated outputs, suggesting that without proper...

Sustainable networking enhancements

Men&Mice, a key expert in network management, has introduced Micetro 10.1, the latest version of...

IT ops and security staff leave businesses at risk

Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

HCL Technologies and NetBrain partner to help enterprises accelerate their network automation journey

HCL Technologies and NetBrain Technologies have launched HCL NetBot, a joint collaborative...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service