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Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in...
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Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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