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New service offers remote monitoring, troubleshooting, and on-site, next-business-day remediation,...
Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services...
Everpure has partnered with BlackBox Hosting to support sovereign cloud services in the UK,...
Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...
The TrendAI framework offers a structured approach to threat attribution, emphasising evidence over...
Synaptek introduces its ground-breaking RoboNOC: an intelligent Network Operations Centre solution...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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