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The MACH Alliance unveils the 'Agent Ecosystem,' aiming for seamless connectivity in enterprise AI...
Enhanced channel offerings increase visibility, streamline operations and help deliver world-class...
Helps customers unlock key insights to improve IT performance.
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
BMC has partnered with AWS to enhance intelligent automation, emphasising data orchestration at a...
Pearson and Deloitte partner to deliver AI-enhanced learning solutions for talent and workforce...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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