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Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Britain leads Europe in AI adoption, emphasising its positive impact

The UK is outpacing Europe in AI integration at work, with its workforce embracing advanced AI...

SentryOne & QBS Technology expand distribution of database performance monitoring

SentryOne has announced a new partnership with QBS Distribution, a London-based distributor of...

Siemens AG and Paessler AG strengthen their partnership in industrial environments

Siemens and Paessler announce that Paessler PRTG monitoring software will be used as the monitoring...

Fujitsu adopts Celonis process intelligence

Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...

Formula 1 enhances data systems with Lenovo cooling

Formula 1 embraces Lenovo cooling technology to boost sustainability and performance in broadcast...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service