Digitalisation World

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Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to...

Tanium introduces Tanium Automate

Organisations can now confidently create highly accurate automation for common IT operations and...

Colt Technology Services enriches customer digital experiences with Blue Planet

Automated assurance software rapidly resolves network issues and improves service reliability.

Revolutionising talent management: A new path for UK tech consultancies

UK tech consultancies face skills shortages while holding idle talent, costing billions. Talent...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

Synaptek and Zenoss partner to deliver a 'first' in the IT service desk of the future

Synaptek, the intelligent automation specialists, and Zenoss, a leader in Intelligent Application...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service