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Men&Mice, a key expert in network management, has introduced Micetro 10.1, the latest version of...
Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...
ABB has announced the winners of its 2026 Startup Challenge, which focuses on AI-based solutions...
Next Generation AIOps capabilities powered by new algorithms add external data and events to drive...
BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
NinjaOne has launched an IT Asset Management feature designed to give IT teams greater visibility...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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