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Paessler AG is releasing a new solution for facility managers and building owners: the new software...
Virtual Instruments has joined the AppDynamicsIntegration Partner Program(IPP). The IPP leverages...
By Mayke Nagtegaal, Messagebird.
Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
ISG Provider Lens report sees German companies and SIAM vendors turning to automation to manage...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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