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Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

The UK's fragmented data backup practices: risks and remedies

Over 30% of UK's organisations neglect comprehensive data backups, risking severe disruption from...

Cloudhouse brings advanced IT governance to ServiceNow users with strategic partnership

Cloudhouse has announced its strategic partnership with ServiceNow, the AI platform for business...

Unifying observability and feature management with Datadog Feature Flags

Datadog introduces Feature Flags, enhancing feature management by integrating it with observability...

SolarWinds makes APM more accessible

Tech pros benefit from the richness of a full-featured application performance management solution...

INternet-aware synthetics address visibility gap

Correlated app, infrastructure and Internet performance visibility speeds problem isolation and...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service