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Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

Breaking the risk cycle: Mitigating software release challenges

New data highlights the challenges and opportunities in software release management, emphasising...

Cinven acquires majority stake in Smart Communications

Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...

Solgari expands partnership with Cognizant to enhance customer engagement

Solgari and Cognizant team up to streamline procurement and deployment of customer engagement...

xtype launches 2026 ServiceNow Operations Survey

xtype unveils the 2026 State of ServiceNow Operations Survey at The ServiceNow World Forum, aiming...

Driving enterprise efficiency through generative AI

Infosys teams up with AWS to enhance enterprise capabilities using generative AI, with a focus on...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service