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Bolsters IT capabilities through round-the-clock monitoring, detection, and problem-solving...
BMC embeds GPT across AI-driven service and operations management portfolio.
The solution offers a personalised IT support experience by leveraging AI and Advanced Speech...
Red Hat Ansible Tower 3.4 introduces new workflow features, security standards, designed for...
New research highlights the financial impact of OT downtime in UK critical infrastructure,...
ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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