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Luminance's latest AI platform overhaul retains negotiation history, aiming to bridge a...
Over 30% of UK's organisations neglect comprehensive data backups, risking severe disruption from...
Creates 300 Dublin-based jobs.
Revolutionary SaaS platform allows IT professionals to free up time for more productive tasks...
BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...
Freshservice unified incident response management with AI-enhanced alerting enables any business to...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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