We live in a time of unprecedented change. Technology’s prevalence in the way we work, live, and learn has resulted in businesses doubling down on making digital experiences better, easier, and more engaging. To build stronger loyalty with customers, businesses are investing in agile models that heavily rely on multi-cloud and IoT environments, distributed services and microservices, APIs, and relentless code releases.
While these technology advancements enable faster innovation, they reduce visibility across technology stacks and increase operational complexity by orders of magnitude. Overwhelmed organizations are looking for relief by leveraging artificial intelligence and machine learning to sift through volumes of data, derive real-time insights, and orchestrate targeted actions.
Introducing the Central Nervous System for IT
Similar to how the human central nervous system takes input from all the senses and coordinates action throughout our bodies, the Cisco and AppDynamics AIOps strategy is to deliver the Central Nervous System for IT. This Central Nervous System will provide the deepest visibility and unparalleled insights into application environments with the ability to define automated actions that remediate problems and optimize results.
Cisco and AppDynamics are building the Central Nervous System for IT as an extensible, open platform that works with third-party systems to ingest data, correlate and analyze across domains, and automatically remediate problems and optimize experiences. Business results improve by taming the complexity of multi-cloud environments, including distributed applications, infrastructure, and network.
“Today’s application environments are incredibly complex, distributed and dynamic, making it difficult for IT professionals to effectively support business objectives,” said David Wadhwani, CEO, AppDynamics. “Along with Cisco, we’re empowering IT Operations to start their journey into the new era of AIOps with real-time visibility and AI and Machine Learning based insight and automation that ultimately drive improved customer experiences and business performance.”
The first pillar of Cisco’s and AppDynamics’ strategy is to provide visibility across multiple technology domains including applications, infrastructure, and network. For a system of intelligence to work effectively, it needs real-time visibility into everything that drives customer experience.
Unfortunately, it’s impossible for IT professionals to sift through the millions of metrics and events that are continually streaming in. By ingesting data from every domain and using machine learning to correlate and analyze in real time, the Central Nervous System produces insights that save countless troubleshooting hours and shift attention to improving customer experience and business results.
And finally, every second matters, so the Central Nervous System can work with orchestration and automation systems to leverage these insights by taking defined actions that remediate problems and optimize results. Examples include incident response, intelligent workload placement, and cloud cost optimization.
“The continued growth of our business directly correlates with our ability to scale and innovate new technologies, which is why the level of visibility and insight AppDynamics provides us is so useful,” said Mark Settle, CIO at Okta. “AppDynamics and Cisco’s vision for a Central Nervous System for IT is a game changing AIOps solution that will help us to scale and adopt newer technologies that will further improve our identity platform for customers.”
New in Visibility
AppDynamics already provides the deepest application visibility in the market with automated, real-time discovery and mapping of every customer journey in the most complex, distributed, multi-cloud environments. Its coverage area spans popular programing languages, cloud platforms, IoT devices, and enterprise platforms including SAP, mainframes, and the IBM Integration Bus, among others. Today, AppDynamics is building on its industry-leading visibility with two new coverage areas: serverless functions and network visibility.
New in Insight
The foundation of AppDynamics - the Business Transaction - is built on machine learning, and today AppDynamics is advancing machine learning again with the release of Cognition Engine. Cognition Engine combines AppDynamics’ industry-leading Business Transaction data model with powerful machine learning insights to deliver application performance diagnostics and automated root-cause analysis that reduce resolution times from minutes to seconds. With Cognition Engine, enterprises have deeper levels of insight to power new competitive advantages in the digital economy.
New in Action
AppDynamics customers can now leverage machine learning-based anomaly detection in Cognition Engine to trigger automated remediation. In fact, AppDynamics’ customers are already leveraging AppDynamics to execute millions of actions every day for everything from executing remediation scripts, opening tickets, sending messages, to triggering actions third-party automation systems. Today, AppDynamics is announcing integrations with leading partners to trigger action for incident response, event correlation, workload optimization, and improved cross-team collaboration.