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Legacy vendors losing trust

CrowdStrike’s fourth Global Security Attitude Survey reveals 63% of organisations are losing...

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Modernising the mainframe

BMC AMI places machine learning, predictive analytics, domain expertise, and intelligent automation...

New Relic launches Agentless Monitoring for SAP solutions

All SAP customers can now enable industry leading observability for their SAP infrastructure,...

NETSCOUT enhances remote and nGeniusONE observability solutions

NETSCOUT's latest solutions aim to improve observability in remote locations and streamline SSL/TLS...

IT monitoring budget increases after COVID-19

This first edition, conducted among 600 IT professionals, confirms the strategic importance of IT...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service