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Emerson Electric has updated its Guardian Digital Platform with additional AI capabilities and...
As automation expands, businesses face unforeseen internal risks within their IT landscapes,...
The Value Stream Management Consortium has announced the full findings of its inaugural research...
BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...
AI adoption exposes gaps in data management, with many US and Canadian firms facing challenges in...
Check Point introduces the AI Defense Plane to safeguard enterprises as AI systems advance to...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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