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ALE empowers IT data driven decisions with OmniVista Cirrus Release 10

Alcatel-Lucent Enterprise launches its next generation network management system, OmniVista Cirrus...

SolarWinds AI launches to transform IT Service Management

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...

ServiceNow makes multimillion euro investment in EU services

ServiceNow’s EU-centric service delivery offering will provide customers more flexibility to meet...

HMRC and Fujitsu announce two-year workplace services agreement

HMRC and Fujitsu have agreed a two-year extension to the Managed Desktop Services contract,...

Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

UK expands AI programme to hone workforce skills

Major expansion in UK's AI programme offers free training to equip 10 million individuals with...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service