Digitalisation World

Sorry, there is no news to show.

Thy-Mors Energi Elnet increases data quality and professionalises its IT system

The Danish electric utility distribution company Thy-Mors Energi Elnet has received great help from...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Extreme introduces cloud-native network visibility platform

Extreme Network has ntroduced the Extreme 9000 series, featuring the Extreme 9920 intelligent...

Monitoring and dispatch services focus on distributed IT

New service offers remote monitoring, troubleshooting, and on-site, next-business-day remediation,...

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Log intelligence for IT operations

LM Logs automatically analyses log data, surfaces anomalies and puts logs in context for faster...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service