Digitalisation World

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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Gartner predicts strong growth in worldwide IT spending by 2026

Gartner forecasts a $6.08 trillion IT expenditure for 2026, marking a 9.8% growth from 2025....

Snowflake opens European research and development office in Berlin

One of Silicon V.alley’s most exciting technology companies invites Europe’s best software...

Cloud integration and DevOps capabilities

At the centre of applications, data, and infrastructure, Control-M orchestrates modern application...

BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

Synaptek introduces RoboNOC

Synaptek introduces its ground-breaking RoboNOC: an intelligent Network Operations Centre solution...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service