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HMRC and Fujitsu have agreed a two-year extension to the Managed Desktop Services contract,...
Virtual Instruments has introduced the next generation of VirtualWisdom, the industry’s most...
HCLSoftware and SolarWinds are expanding their partnership announced in October 2022 to build an...
Riverbed unveils AI-powered network observability solutions, enhancing IT efficiency and...
Alteryx introduces new features to Alteryx One, enhancing AI capabilities and data governance for...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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