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Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

Siemens AG and Paessler AG strengthen their partnership in industrial environments

Siemens and Paessler announce that Paessler PRTG monitoring software will be used as the monitoring...

CIOs and CTOs struggle with multiple vendor model

IT leaders seek to consolidate support and services into a single vendor to achieve greater...

Celebrating the SysAdmins that kept the industry moving through the pandemic

Every year, SysAdmin Day is a time to celebrate and recognise the hard work system administrators...

Sumo Logic integrates with ServiceNow Service Graph Connector and Security Incident Response

Sumo Logic has joined the ServiceNow Service Graph Connector Program by integrating its Continuous...

Park Place Technologies introduces strengthened Professional Services Portfolio

Park Place Technologies is strengthening its Professional Services portfolio with offerings...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service