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Global technology provider Arrow Electronics has signed a distribution agreement with Puppet, a...
NinjaOne has launched an IT Asset Management feature designed to give IT teams greater visibility...
AI-powered platform offers contextual and actionable recommendations based on identified...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
A new report reveals the hidden costs of software complexity in business, urging simplicity to...
Orion Platform-based Web Performance Monitor (WPM) 3.0 and SaaS-based SolarWinds Pingdom to provide...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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