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Enhanced channel offerings increase visibility, streamline operations and help deliver world-class...
New functionality helps organisations manage and reduce IT complexity to gain a competitive...
Leading global tire manufacturer and longtime JDA customer deploys JDA Sales & Operations Planning...
The most complete framework of its kind in the industry; new “Done for You” sales and marketing...
Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...
Refining network monitoring vital in optimising performance but cost issues remain.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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