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GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality,...
Zscaler has announced new integrations with ServiceNow, enabling advanced visibility, access...
Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
Global Information and Communications Technology services provider, Getronics, is establishing a...
Automated assurance software rapidly resolves network issues and improves service reliability.
New IT platform unifies the business user experience and improves operational efficiency by...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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