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AI is being used alongside existing DevOps practices, with reported impacts on testing processes...
Zscaler has announced new integrations with ServiceNow, enabling advanced visibility, access...
Certes v7 platform focuses on a shift from perimeter-based security to data-centric security for...
Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...
Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...
New KACE Systems Deployment Appliance (SDA) 7.0 provides broader scope of endpoint management...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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