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Orion Platform-based Web Performance Monitor (WPM) 3.0 and SaaS-based SolarWinds Pingdom to provide...
Virtual Instruments has joined the AppDynamicsIntegration Partner Program(IPP). The IPP leverages...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Support for 50k hosts and cross-cluster distributed tracing, analytics, and management deliver...
Enhanced channel offerings increase visibility, streamline operations and help deliver world-class...
The SaaS-based offering, available immediately, complements the company’s current IT Service...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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