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Dynatrace surpasses $1 billion in AWS Marketplace sales, enhancing AI observability and cloud...
Birmingham City University partners with Exponential-e to implement a cloud-based communications...
Tata Consultancy Services has renewed its partnership with Marks & Spencer to support ongoing...
Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...
Canals has launched AI tools designed to support processes across wholesale distribution, including...
AI is being used alongside existing DevOps practices, with reported impacts on testing processes...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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