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Radisson Hotel Group relies on Freshworks

The efficiency of the Freshservice ITSM solution accelerated the global hotel group’s digital...

Sun Chemical selects OpenText to improve customer service and experience with machine learning

OpenText Business Centre for SAP® digitises sales order processes to increase operational...

SolarWinds AI launches to transform IT Service Management

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...

Quest introduces new features to KACE offerings

New release of KACE Systems Management Appliance (SMA) makes it easy to manage Windows 10 updates...

AND Digital joins forces with Conemis for data modernisation

The collaboration between AND Digital and conemis aims to enhance enterprise data modernisation...

Hyland launches Knowledge Enrichment to innovate AI workflows

Hyland's new Knowledge Enrichment transforms unstructured content into AI-ready data, optimizing AI...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service