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Luminance's latest AI platform overhaul retains negotiation history, aiming to bridge a...
Three key trends in the sensor market from CES 2026: the rise of physical AI, renewed industrial...
Dynatrace announces upgrades designed to elevate AI-driven observability, with impacts on IT...
Hitachi Vantara is to acquire the business of privately held Waterline Data, Inc.
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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