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AI could double the strain or solve it.
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ANS appoints Ali Mustoe-Playfair as Director of Agentic Operations, with the aim of supporting...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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