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Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Salford Royal NHS Foundation Trust boosts innovation across an integrated care environment

Leading trust deploys Citrix technology to meet the demands of evolving into an Integrated Care...

ServiceNow makes multimillion euro investment in EU services

ServiceNow’s EU-centric service delivery offering will provide customers more flexibility to meet...

Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and...

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service