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HMRC and Fujitsu announce two-year workplace services agreement

HMRC and Fujitsu have agreed a two-year extension to the Managed Desktop Services contract,...

Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

Infovista works with Rakuten Mobile

Strategic radio planning delivered as microservices pave the way for future network automation...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

ServiceNow’s latest platform release adds to thousands of AI agents

Yokohama platform release includes teams of preconfigured AI agents now available for faster...

Survey explores tech skills gap

Annual IT Pro Day survey highlights need to increase upskilling and tech pro confidence.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service