Digitalisation World

Sorry, there is no news to show.

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Britain's AI ambitions hindered by internal confessions

A new report examines factors influencing Britain’s AI deployment, from workforce concerns to...

ServiceNow continues EMEA expansion

Creates 300 Dublin-based jobs.

Netscout engages with NTT

Initiative designed to detect and mitigate cyberattacks to prevent potential disruptions in Japan's...

Digital.ai and Scaled Agile expand partnership

Digital.ai has expanded its strategic partnership with Scaled Agile. The newly expanded partnership...

Unifying observability and feature management with Datadog Feature Flags

Datadog introduces Feature Flags, enhancing feature management by integrating it with observability...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service