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UK businesses continue using traditional productivity metrics despite AI adoption

Smartsheet research highlights a gap in UK businesses between AI-driven productivity gains and...

Kaseya ups the ante with Powered Services 2.0

The most complete framework of its kind in the industry; new “Done for You” sales and marketing...

JumpCloud reveals Agentic IAM for enhanced AI identity management

JumpCloud has introduced Agentic IAM, a new identity management solution designed to support both...

Channel 4 looks to Delphix to accelerate innovation

DataOps approach reduces release cycles from days to minutes.

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Alteryx introduces new automation features for enterprise analytics

Alteryx has introduced new automation capabilities designed to support AI deployment and integrate...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service