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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
Node4's report reveals a severe shortage of IT professionals in mid-market firms, primarily...
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Public sector leaders globally are evaluating agentic AI for autonomous task completion as...
Offering expands on recently launched Rackspace Elastic Engineering by leveraging the power of...
Software leader for IT service providers also announced new partnerships, product integrations and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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