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92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in...

Paessler launches PRTG Node-REDConnector

Opens up a new dimension of monitoring for IoT environments.

Schneider Electric promotes Karlton Gray to Director of Channels, UK & Ireland

Karlton Gray ascends to drive collaboration within Schneider Electric's partner ecosystem, focusing...

Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

89% of businesses plan to host tech off-premise

Remote and hybrid working is driving a permanent shift in how businesses are organising their tech....

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service