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ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most...

Colt highlights Enterprise Tech Trends for 2023

Colt Technology Services has shared its forecasts for 2023’s biggest enterprise technology...

End-to-end ITSM and ITOM platform powered by AI/ML

Unified platform for ITSM and ITOM to discover, monitor, service, remediate, and optimize IT...

Improving service resiliency and incident automation

One of Arizona’s largest utility providers, Salt River Project, has adopted the ScienceLogic SL1...

IT admin struggles with remote work challenges

IT teams report a significant increase in challenges surrounding migrating and managing remote...

Freshworks empowers Databricks

The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service