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CA Technologies unveils autonomous AI for IT operations capabilities

CA Technologies has marked a major milestone in the company’s autonomous strategy with the...

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

ITV keeps Brits entertained during lockdown with Freshworks

Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...

BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

Quality assurance is now a business priority to help deliver trusted enterprise digital transformation

Latest edition of the World Quality Report highlights that quality assurance has steadily evolved...

Dynatrace unveils agentic AI at Perform

Dynatrace announces upgrades designed to elevate AI-driven observability, with impacts on IT...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service