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IT operations management updates bring new and expanded Azure support, helping tech pros better...
Adeptia introduces self-managed deployment options for Connect platform, enhancing data control and...
Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...
Edith Harbaugh has rejoined LaunchDarkly as CEO, leading the company through AI-driven innovation...
Payara Services gains recognition in the Cloud Excellence Awards 2025 for its innovation in Java...
BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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