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The UK faces a severe IT skills shortage. Innovative solutions, like talent sharing, offer hope...
Zscaler has announced new integrations with ServiceNow, enabling advanced visibility, access...
The SaaS-based offering, available immediately, complements the company’s current IT Service...
All SAP customers can now enable industry leading observability for their SAP infrastructure,...
Large enterprises express concern that AI may not deliver the resilience and business continuity...
Enterprise adoption of AI is advancing, with multi-agent systems optimising workflows and enhancing...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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