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Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
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Datto, Inc. has acquired Gluh Pty Ltd, an Australia-based company which has a real-time platform...
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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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