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Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...

Organisations struggle to meet application delivery requirements

Research reveals organisations are beefing up enterprise network and application modernisation...

Lumen advances AI network upgrade with Blue Planet

Lumen Technologies is integrating Blue Planet’s AI agents into its network operations to support...

Sharp Europe unveils new ‘One Sharp’ unified brand proposition

Sharp Europe launches a unified brand proposition, consolidating its expertise across IT services,...

Strong momentum behind DataOps

90% of respondents in new 451 Research report say they will significantly increase investment in...

Cybersecurity skills shortage: A crisis for EMEA organisations

An escalating cybersecurity skills crisis demands a fundamental shift in organisational strategy,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service