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ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their...

Rackspace and Dell Med unite to revolutionise healthcare IT

Rackspace Technology partners with Dell Medical School to pioneer a distinguished healthcare IT...

Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for...

Red Hat bolsters Hybrid Cloud Automation

Tighter integration with Red Hat Ansible Automation Platform fuses modern management capabilities...

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service