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Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system...

Fashion specialist s.Oliver rolls out End-User Experience Management

s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

AI-powered workflows enhance enterprise productivity

Cognizant partners with Microsoft to infuse AI across enterprises, propelling innovation and...

Signicat strengthens UK presence with Ray Ryan's appointment

With identity fraud impacting UK businesses, Signicat appoints Ray Ryan to lead its operations in a...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service