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Amidst the disruption and heartbreak that the COVID-19 global pandemic has caused, there have been...
Many UK IT leaders face challenges in ensuring AI compliance, with regulations like GDPR and the EU...
The Value Stream Management Consortium has announced the full findings of its inaugural research...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
This year's VMware State of Observability report notes an increase in organizations recognizing the...
Network disruptions cost UK businesses millions, prompting renewed focus on connectivity and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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