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Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
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Emerge research finds that AI investments are now under stricter timelines, compelling leaders to...
An escalating cybersecurity skills crisis demands a fundamental shift in organisational strategy,...
The UK faces a severe IT skills shortage. Innovative solutions, like talent sharing, offer hope...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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