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Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

TeamViewer streamlines global IT support at Henkel

TeamViewer is streamlining the remote support in the IT department of the international consumer...

NETSCOUT enhances remote and nGeniusONE observability solutions

NETSCOUT's latest solutions aim to improve observability in remote locations and streamline SSL/TLS...

Babble harnesses NinjaOne for enhanced operational efficiency

UK-based MSP Babble leverages NinjaOne to unify IT operations and strengthen compliance, improving...

Research uncovers root causes of AI and automation implementation delays

99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but...

Cisco data centre goes anywhere your data is

Application innovation is at the heart of the digital economy. A new era of apps is redefining what...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service