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Seven-year ICT services contract spans 23 countries and 10,000 staff.
IONOS partners with Emma in hopes to enhance European multi-cloud solutions, providing sovereignty,...
New assets will enhance Park Place's Professional Services globally and expand offerings for...
Nokia has selected Tutela, an independent mobile quality measurement company, to provide key...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
Worldwide AI spending is set to reach $2.52 trillion by 2026, seeing significant growth in AI...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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