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Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike...
Opsview Monitor 6.0 will allow businesses to enjoy far more effective IT performance through...
By Mayke Nagtegaal, Messagebird.
The Data Centre Alliance announces a new Advisory Board to guide strategic initiatives in the data...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
Next Generation AIOps capabilities powered by new algorithms add external data and events to drive...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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