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Capita is expanding its partnership with Multiverse to train 250 additional employees in AI skills,...
The MACH Alliance unveils the 'Agent Ecosystem,' aiming for seamless connectivity in enterprise AI...
AI is increasingly being integrated into shared services, with organisations exploring its...
Supports more than 1,000 voice, video, and business data applications with the ability to...
Aqilla's research highlights increasing confidence in AI's role in finance, as manual work...
New service offers remote monitoring, troubleshooting, and on-site, next-business-day remediation,...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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