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ServiceNow unveils the Now Platform Tokyo release

Latest Now Platform update includes features that empower people to do their best work, create...

Central Nervous System for IT promises new era for AIOps

The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...

Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...

IT ops and security staff leave businesses at risk

Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...

Park Place Technologies bolsters Ireland tech investment

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service