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Smart, autonomous cloud management

Next Generation AIOps capabilities powered by new algorithms add external data and events to drive...

Debenhams Group embraces AI to modernise retail operations

Debenhams Group introduces a new AI solution to streamline sales and stock management, enhancing...

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their...

Poor asset management results in bad decision making

More than a quarter of decision-makers, managers and engineers working in asset management roles in...

ServiceNow releases its most comprehensive set of new AI innovations

Hundreds of new AI capabilities, expanded partnerships, innovative industry solutions, and...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service