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Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...
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xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...
ConnectWise brings core and advanced network monitoring and management capabilities to its...
Pink Elephant EMEA becomes a Freshworks-authorized reseller and implementation partner to bring...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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