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AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its...

Datto acquires Gluh

Datto, Inc. has acquired Gluh Pty Ltd, an Australia-based company which has a real-time platform...

Oracle enhances AI integration with Google Cloud

Oracle has expanded its partnership with Google Cloud, adding new AI capabilities and regional...

Alteryx report highlights barriers and opportunities in AI adoption

AI adoption faces trust and data challenges despite rising investments, with only a quarter of...

Ensono launches Service Mapping

Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...

Siemens AG and Paessler AG strengthen their partnership in industrial environments

Siemens and Paessler announce that Paessler PRTG monitoring software will be used as the monitoring...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service