NEWS

The ITAM Forum launches ISO/IEC 19770-1 certification scheme

Softline Group Northern Europe and HDI Group become the first two organizations certified.

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NEWS

GoTo transforms IT management with new remote monitoring & management tools

GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality, and 60+ new features to deliver full IT service management capabilities in 2023.

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BLOG

Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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VIDEO

Sustainability – time for a revolution? Part 1

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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BLOG

2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Looks to increase company’s Indian employee base by at least 25 percent this year further...
AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
The Value Stream Management Consortium has announced the full findings of its inaugural research...
Precursive, UK provider of the resource management and OpsTech solution, has published research...
Database Performance Analyzer 12.0 introduces new query performance analyser and table tuning...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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