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Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...

Poor asset management results in bad decision making

More than a quarter of decision-makers, managers and engineers working in asset management roles in...

ITV keeps Brits entertained during lockdown with Freshworks

Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...

BARBRI raises the bar for remote learning experiences

Software Intelligence Platform enables seamless education journeys for law students and...

Encryption: A cornerstone in modern data protection

The annual survey underscores the growing role of encryption in safeguarding data amidst evolving...

Cisco data centre goes anywhere your data is

Application innovation is at the heart of the digital economy. A new era of apps is redefining what...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service