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Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

Legacy IT operations management stalls digital development

New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools.

IT Service Management enhances productivity, innovation & IT outcomes

SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...

Spirent and ESA launch initiative to improve PNT resilience in the UK

Spirent Communications partners with ESA to enhance the resilience of Positioning, Navigation, and...

Hosting application layers in the cloud natively

Multi-cloud support, including Amazon S3, Google Cloud, and Microsoft Azure, eliminates file share...

FMC modernises its global operations and IT infrastructure

FMC consolidates SAP applications and cloud infrastructure, creates scalable processes for future...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service