NEWS

Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

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NEWS

ServiceNow unveils the Now Platform Tokyo release

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

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NEWS

Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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NEWS

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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NEWS

Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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Matter, a cloud-automation and management platform for seamless enterprise deployments, has...
New solution combines forensics evidence with real-time telemetry to deliver unified insights into...
More than a quarter of decision-makers, managers and engineers working in asset management roles in...
Rubrik partners with industry leaders including Cisco, DataStax, Fortinet, Google Cloud, Lenovo,...
Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...
Bright Computing says that DHI Group has upgraded its supercomputer, which now includes Bright...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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