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Synaptek introduces its ground-breaking RoboNOC: an intelligent Network Operations Centre solution...
WSO2 unveils a fresh focus on supporting agentic enterprises, aiming to strengthen AI deployment...
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Lumen Technologies is integrating Blue Planet’s AI agents into its network operations to support...
Pearson and Deloitte partner to deliver AI-enhanced learning solutions for talent and workforce...
Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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