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Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Wipro to launch 5G edge services solutions suite

The solutions extend Wipro’s BoundaryLess Enterprise – Universal Edge portfolio to offer...

Daimler opts for Software AG IT management solution

The German auto maker is driving its digital transformation with the help of Software AG.

Transforming IT at lower risk and cost

New IT platform unifies the business user experience and improves operational efficiency by...

ServiceNow announces a strategic collaboration agreement with AWS

ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.

Scale Computing expands network solutions with Adaptiv networks acquisition

Scale Computing enhances its product offerings with the acquisition of Adaptiv Networks,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service