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Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

SolarWinds AI launches to transform IT Service Management

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...

Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to...

Opportunities to optimise ServiceNow operations

xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...

Hosting application layers in the cloud natively

Multi-cloud support, including Amazon S3, Google Cloud, and Microsoft Azure, eliminates file share...

Hitachi Vantara to acquire Waterline Data

Hitachi Vantara is to acquire the business of privately held Waterline Data, Inc.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service