Digitalisation World

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Radisson Hotel Group relies on Freshworks

The efficiency of the Freshservice ITSM solution accelerated the global hotel group’s digital...

SolarWinds launches SolarWinds Service Desk

The SaaS-based offering, available immediately, complements the company’s current IT Service...

Simplifying workflows with AI: updates from BMC

BMC introduces AI enhancements to its Control-M and AMI portfolios, supporting workflow automation...

Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.

Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to...

Quantum Scaling Alliance: Pioneering Scalable Quantum Computing

Leading tech firms unite to unlock the potential of quantum computing, promising transformative...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service