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IT Management + Service

NEWS

Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise governance and control.

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NEWS

SolarWinds unveils next-generation solutions to tackle modern IT operational resiliency challenges

New capabilities integrate observability, incident response, service management, and AIautomation capabilities designed to streamline IT and strengthen operational resilience.

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NEWS

JBS Foods expands partnership with ManageEngine

JBS Foods, a premium global food company, has expanded its partnership with ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, to standardise the management of its global technology infrastructure.

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NEWS

ServiceNow’s latest platform release adds to thousands of AI agents

Yokohama platform release includes teams of preconfigured AI agents now available for faster deployment, improved productivity, and predictable outcomes on day one.

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NEWS

ServiceNow and SoftwareOne form strategic partnership

Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and SoftwareOne’s licensing consultancy to optimise and de-risk IT investments, and accelerate digital transformation.

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NEWS

DocuWare Introduces Intelligent Document Processing (DocuWare IDP)

Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing (DocuWare IDP), bringing about unprecedented improvements and accuracy in how data is extracted, interpreted and classified from even the most complex documents. DocuWare IDP is also available as a standalone product and the company is excited to offer it to a wider customer base across new market segments.

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Veeam strengthens its EMEA channel strategy with new appointments

Veeam appoints Nick McAlister as UKI Channel Director to strengthen its channel strategy across...

Dynatrace paves the way to the autonomous cloud with Keptn

Open source control plane simplifies IT’s journey to NoOps for cloud native environments.

Lenovo appoints Tikiri Wanduragala as new UKI ISG Technology Leader

Lenovo appoints Tikiri Wanduragala as the new Technology Leader for its UKI business, with a focus...

Freshworks empowers Databricks

The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...

Turning process insights into action

Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business...

COMPAREX launches SAM2GO NextGen

COMPAREX SAM2GO NextGen helps organisations discover, obtain, manage and optimise their SaaS...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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