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IT Management + Service

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The power of personalised, right-sized IT

Reimagining employee experience, Nexthink empowers organizations to proactively optimize business outcomes by delivering the right services, at the right cost, to every workforce role.

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ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most intelligent workflow platform, making work, work better for people.

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92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.

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Log intelligence for IT operations

LM Logs automatically analyses log data, surfaces anomalies and puts logs in context for faster troubleshooting.

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Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

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Quality assurance is now a business priority to help deliver trusted enterprise digital transformation

Latest edition of the World Quality Report highlights that quality assurance has steadily evolved from an independent activity to a fully integrated function in organizations.

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Generative AI dramatically enhances value through connected Digital Ops

BMC embeds GPT across AI-driven service and operations management portfolio.

C-level execs struggle to measure business capacity

Precursive, UK provider of the resource management and OpsTech solution, has published research...

SolarWinds acquires 8MAN

SolarWinds has launched SolarWinds® ARM following the acquisition of 8MAN, an early stage Access...

BMC Helix delivers on ServiceOps and orchestration

New functionality helps organisations manage and reduce IT complexity to gain a competitive...

Accelerating application delivery and policy management

AlgoSec’s latest product release delivers automated application connectivity and security policy...

Beware digital fragmentation

Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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