IT Management + Service

How to achieve incident management best practice

Published in Digital Business IT Management + Service Security + Compliance

By Jere Jutila, Director of Business Development at Miradore.

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APM: The symbiotic relationship between network and end user experience

Published in AI IT Management + Service

By Pavel Minarik, Vice President, Technology at Progress.

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What is Generative AI and is it the Way to AIOps?

Published in AI IT Management + Service

By Lori MacVittie, F5 Distinguished Engineer.

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Efficient IT management: maximising output with minimal resources

Published in Digital Business IT Management + Service

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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Top trends to watch for in IT Service Management

Published in IT Management + Service

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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2023 IT Services Predictions and Trends

Published in Digital Business IT Management + Service

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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