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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Chivas Brothers distillery completes major storage & DR upgrade

Chivas Brothers partnered with CSA Waverley to undertake a storage area network (SAN) and disaster recovery (DR) upgrade using HP technology. This move has created a highly efficient, cost-effective and available storage environment for Chivas Brothers.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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HGST and NEC deliver performance for scalable SQL server appliances

HGST and NEC have announced a PCIe SSD Appliance for Microsoft® SQL Server® – a performance-driven reference architecture built on NEC Express 5800 scalable enterprise server series and high-performance HGST FlashMAX II PCIe server-mounted flash storage. This appliance not only...

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Tegile Systems continues to expand sales executive ranks

Tegile Systems says that David Bangs, a proven sales leader with significant revenue success and...

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Nimble Storage introduces Adaptive Flash Arrays

New CS300 and CS500 deliver a 50 per cent increase in performance.

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Kroll Ontrack announces new version of its proprietary Remote Data Recovery service

Enhancements to Ontrack Remote Data Recovery software make data recovery even more secure, fast and...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Arrow and SimpliVity sign pan-EMEA value-added distributor agreement

Arrow Electronics, Inc. and SimpliVity have announced a Pan-European agreement to deliver a...

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Flash awards

At the 2014 Flash Memory Summit, NetApp, Inc. was honored with two awards for its leadership and...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With...

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New offerings for application acceleration

HGST has announced the launch of its new FlashMAX® III family of PCIe accelerators, which...

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World’s fastest SSD?

At the recent Flash Memory Summit, HGST previewed a new architecture for solid-state drives (SSDs)...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Videos

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast'...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

AI - is it time for a rethink?

Claire Keelan, UK MD at Onnec, is warning that the UK will fall short of its AI ambitions and data centre expansion targets, unless it tackles the growing workforce shortage by tapping into underused talent...

How tier two locations are changing data centre planning

Christina Mertens, vice president of business development, EMEA, at VIRTUS Data Centres, explains that, for data centre operators, the question is no longer only where capacity can be deployed quickly, but...

Expert Opinions

Keeping data in check: the importance of data defensibility

By George Tziahanas, AGC and VP of Compliance at Archive360.

Cooling AI Responsibly: A New Path to Water Resilience

New research shows water use by data centers worldwide will more than triple by 2050, impacting water-stressed regions the most. Water scarcity poses a material risk to data center operations and expansion....

Ignore at your own risk: The hidden price tag of bad code

By Ben Matthews, Senior Director of Engineering at Stack Overflow.

The Substation Is No Longer Someone Else’s Problem

By Louis Charlton, CEO of Global Commissioning.

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