Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Chivas Brothers distillery completes major storage & DR upgrade

Chivas Brothers partnered with CSA Waverley to undertake a storage area network (SAN) and disaster recovery (DR) upgrade using HP technology. This move has created a highly efficient, cost-effective and available storage environment for Chivas Brothers.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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HGST and NEC deliver performance for scalable SQL server appliances

HGST and NEC have announced a PCIe SSD Appliance for Microsoft® SQL Server® – a...

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Tegile Systems continues to expand sales executive ranks

Tegile Systems says that David Bangs, a proven sales leader with significant revenue success and...

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Nimble Storage introduces Adaptive Flash Arrays

New CS300 and CS500 deliver a 50 per cent increase in performance.

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Kroll Ontrack announces new version of its proprietary Remote Data Recovery service

Enhancements to Ontrack Remote Data Recovery software make data recovery even more secure, fast and...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Arrow and SimpliVity sign pan-EMEA value-added distributor agreement

Arrow Electronics, Inc. and SimpliVity have announced a Pan-European agreement to deliver a...

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Flash awards

At the 2014 Flash Memory Summit, NetApp, Inc. was honored with two awards for its leadership and...

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New offerings for application acceleration

HGST has announced the launch of its new FlashMAX® III family of PCIe accelerators, which...

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World’s fastest SSD?

At the recent Flash Memory Summit, HGST previewed a new architecture for solid-state drives (SSDs)...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Videos

Andreas Keiger, Chief Revenue Officer at ZutaCore, discusses the AI power density challenge facing data centre owners and operators, looking at the various liquid cooling options available to address the...
Prakash Govindan, Gradiant’s co-founder and COO, discusses the challenges facing both the data centre and semiconductor industries when it comes to water usage. The company is currently working with two data...
We caught up with Matthias Haymoz from SDEA at Data Centre World Frankfurt 2025 to hear about the company’s presence at the event and their role in the data centre landscape. Watch the full interview to...
Annabel Helm, Managing Director, Datacloud, techoraco, outlines the success of the Datacloud Global Congress 2025 - celebrating 20 years of bringing together data centre and digital infrastructure...

Expert Opinions

Orange Business continues to pursue its digital transformation to deliver simpler, more flexible, and AI-native experiences, centered around trust. Supported by world-class technology partners, this...
By Scott McKinnon, Chief Security Officer, UK&I at Palo Alto Networks.
By Jean-Marc Bourreau, Co-founder, Afrik Foundation.
By Sean Tilley, Senior Director Sales of EMEA at 11:11 Systems.