Digitalisation World

From SLAs to XLAs: why outcomes will define the next era of connectivity

Published in Partner

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He discusses the move towards measuring value through real-world outcomes rather than technical processes alone, and outlines how providers can evolve their service models to stay competitive in a changing market.

VIDEO

MSP growth, AI adoption, and generational shifts in buying

Published in Partner

Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI adoption, sustainability, and the influence of Gen Y and Gen Z buyers on service delivery and decision-making.

VIDEO

From PSTN switch-off to MSP opportunity

Published in Partner

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced change into momentum — and why SMBs benefit more from clarity and strong foundations like security, governance, and resilience than from ever more flashy new technologies.

VIDEO

Levelling the playing field: Cisco 360 insights for smaller partners

Published in Partner

Steven Heinsius, Vice President of Product Management & Marketing EMEA, explains what sets the new Cisco 360 program apart for MSPs. He highlights how it enables outcome-driven managed services and shares trends and innovations shaping the future of the MSP ecosystem.

VIDEO

From MSP to MIP: The Rise of Agentic AI in the channel

Published in Partner

In this interview, Eric Mink, VP of AI Adoption, shares how MSPs can turn AI curiosity into structured, billable services. He explores commercialisation strategies, vertical specialisation, and building scalable IP.

VIDEO

AI-Enhanced Security and Incident Response for MSPs

Published in Partner

In this interview, Dave Baggett, SVP/GM Security Suite at Kaseya, discusses how MSPs can tackle rising complexity, manage vendor sprawl, and stay ahead of high-impact incidents. We explore Kaseya’s unified platform strategy, the role of AI in security and automation, and how MSPs can guide SMBs safely into an AI-driven future.

AI-powered cybersecurity protection

Henrik Davidsson, Head of MSSP Sales EMEA, Check Point Software, explains how the company’s...

Strategies for MSP growth and success

Gary Pica, Founder, TruMethods, a Kaseya Company, discusses the findings of Kaseya’s 2025 State...

Unlocking the power of Industrial AI

Michelle Buckingham, VP of Channel at IFS, discusses the company’s recent acquisition of TheLoops...

DCS talks to Barbara at TechExGlobal 2025

In this video, DCS talks to Barbara at TechExGlobal 2025.

DCS talks to Nasuni at TechExGlobal 2025

In this video, DCS talks to Nasuni at TechExGlobal 2025.

Digital transformation is about much more than infrastructure change

Erik Nicolai, CEO of Workspace365, explains why a successful digital transformation journey is...

Latest Video

Tiers of (storage) joy for the Channel

Bill Andrews, President and CEO at ExaGrid, explains the many benefits of both the ExaGrid tiered backup storage solution – with some impressive speeds and feeds; and the company’s Reseller Partner Program, with equally notable features – a high win rate, a large installed, global customer base and a host of major reseller support initiatives.

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