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IT Management + Service

VIDEO

Sports broadcaster wins with New Relic

Craig McLean, VP of Engineering at DAZN Group, a global sports entertainment platform, explains the importance of observability to the company as it delivers an over-the-top streaming service to millions of subscribers across the globe.

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VIDEO

Observability offers a path to true IT optimisation

Stéphane Estevez, EMEA Director of Product Marketing, Observability & IT Markets at Splunk, discusses the findings of the company’s ‘State of Observability 2022’ report. He outlines the three different stages of the observability journey, the main reasons why organisations adopt observability solutions and the main benefits of doing so. He ends up with some key observability recommendations.

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VIDEO

Park Place Technologies expands its data centre expertise

Park Place Technologies has been on quite some journey, as the company has grown from its core Third Party Maintenance focus to today’s data centre network optimisation specialist organisation. Ian Shearer, Managing Director, APAC & EMEA, Park Place Technologies, discusses recent developments at the company, which include several acquisitions, technical solution and professional services innovations.

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VIDEO

Ydentic platform offers ‘simple’ IT management

Jorn Wittendorp, Founder and CEO of Ydentic, explains how the company’s platform helps MSPs and their customers to optimise the management of workplaces, accounts, access rights and passwords from one, central location. The company is expanding from its Netherlands base, looking to develop partners in Germany, the UK and the Nordics.

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VIDEO

Making the most of IT management - NinjaRMM

Andre Schindler, General Manager EMEA at NinjaRMM, provides an update on recent technology and business developments at the remote monitoring and management solutions vendor.

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VIDEO

The Channel – delivering technology choice and expertise

Jeff McCullough, Vice President of Global Channel Sales at Park Place Technologies, talks through the many opportunities available to the Channel, as end users are looking for a combination of technology choice and expertise in today’s hybrid world. Jeff also outlines the company’s Discover, Monitor, Support, Optimise (DMSO) solution, including the recent launch of the Uptime Partner Portal, alongside the partner-focused Uptime Program.

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Hardware refurbishment and sustainability in the IT sector

DW talks with Rich Kenny, Group IT Director at Techbuyer Europe, focusing on some recent findings of an ongoing hardware refurbishment research report, moving on to discuss some of the major issues surrounding sustainability in the IT sector - including the potential benefits of buying refurbished servers and laptops.

Making the business case for AI in IT Ops

Enterprise customers are not looking to buy artificial intelligence or machine learning technology, but are seeking management tools to simplify IT Operations and DevOps. Hence, we can measure the success of AI/ML-driven management technologies based on their ability to free up the 25% of development- and 50% of IT operations resources that are typically absorbed by the release process and by ongoing application and infrastructure operations.

Data centre sustainability - Part 1

How do you balance ever-growing demands of digital consumers with the need to ensure that data centres are not just energy efficient, but focus on making a very real difference when it comes to the environment? DCS talks with Marc Garner, Vice President of Schneider Electric's Secure Power Division in the UK and Ireland.

AIOps helps US Bank increase automation across the tool chain

Learn how AIOps will help US Bank increase automation across the tool chain by analyzing large, monitoring-driven data sets. US Bank shares how they have so much data to get through that the root cause correlation is a large part of the bank’s triage process today. With the help of automation, US Bank envisions that the resolution side will be more effective, delivering better up time and improving customer experience.

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

The Channel – delivering technology choice and expertise

Jeff McCullough, Vice President of Global Channel Sales at Park Place Technologies, talks through the many opportunities available to the Channel, as end users are looking for a combination of technology choice and expertise in today’s hybrid world. Jeff also outlines the company’s Discover, Monitor, Support, Optimise (DMSO) solution, including the recent launch of the Uptime Partner Portal, alongside the partner-focused Uptime Program.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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