NEWS

Almost half of consumers stop doing business with a company after one bad experience

Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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BLOG

5 Steps Enterprise Can Take to Prepare for Agentic AI

By Michael Nappi, Chief Product Officer, ScienceLogic.

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NEWS

Workforce crisis sparks debate over HR & IT merger

New study of global tech leaders finds IT leaders believe combining functions could boost productivity and engagement.

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NEWS

HP expands Workforce Experience Platform

AI-powered platform offers new capabilities across device management, sentiment analysis, and predictive lifecycle planning.

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NEWS

Infosys and LogicMonitor collaborate

Driving enhanced operational efficiency and observability with Infosys AIOps Insights and LogicMonitor’s Edwin AI.

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NEWS

Nine in ten public sector organisations to focus on agentic AI in the next 2-3 years

Public sector organizations recognize the potential of AI for enhancing decision making, improving service delivery and driving operational efficiency, with two-thirds (64%) already exploring or actively working on Gen AI initiatives.

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The number of businesses globally considered ‘Fit for the Future’ (FFTF) and better prepared to...
Leading (re)insurance provider Tokio Marine Kiln (TMK) and IT consultancy leader NTT DATA UK have...
9 in 10 leaders under 35 have experienced challenges WFH, versus 2/3 of older decision makers.
Atos has launched a new global offering designed to help enterprises reach their CSR goals.
Research shows that the cause of the issue is a failure to recognise the human element of digital...
Survey by tech job marketplace hackajob shows changing attitudes to work. Hybrid working is the new...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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