Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.
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Enterprises are investing heavily in digital transformation, but new research suggests the financial returns depend on taking a more deliberate, Data-First approach.
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Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.
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Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike report finds that asset theft reached record levels in 2025 due to advanced tactics.
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By George Ashwin, UK Channel Director at AddOn Networks
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By Sham Arora, Chief Technology Officer at Tech Mahindra.
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