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IT Management + Service

NEWS

Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise governance and control.

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NEWS

SolarWinds unveils next-generation solutions to tackle modern IT operational resiliency challenges

New capabilities integrate observability, incident response, service management, and AIautomation capabilities designed to streamline IT and strengthen operational resilience.

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NEWS

JBS Foods expands partnership with ManageEngine

JBS Foods, a premium global food company, has expanded its partnership with ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, to standardise the management of its global technology infrastructure.

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NEWS

ServiceNow’s latest platform release adds to thousands of AI agents

Yokohama platform release includes teams of preconfigured AI agents now available for faster deployment, improved productivity, and predictable outcomes on day one.

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NEWS

ServiceNow and SoftwareOne form strategic partnership

Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and SoftwareOne’s licensing consultancy to optimise and de-risk IT investments, and accelerate digital transformation.

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NEWS

DocuWare Introduces Intelligent Document Processing (DocuWare IDP)

Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing (DocuWare IDP), bringing about unprecedented improvements and accuracy in how data is extracted, interpreted and classified from even the most complex documents. DocuWare IDP is also available as a standalone product and the company is excited to offer it to a wider customer base across new market segments.

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RBC Capital Markets modernises process and content services

RBC Capital Markets, part of the Royal Bank of Canada (RBC), has selected Alfresco’s Digital...

CPS partners with Exponential-e to enhance digital connectivity

The CPS teams up with Exponential-e to enhance digital efficiency and connectivity across 30 sites,...

Kyndryl announces Kyndryl Interactive AI for Service Desk

The solution offers a personalised IT support experience by leveraging AI and Advanced Speech...

ITV keeps Brits entertained during lockdown with Freshworks

Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...

The critical divide in AI adoption: data-driven success vs. stumbling blocks

AI adoption exposes gaps in data management, with many US and Canadian firms facing challenges in...

Rackspace Technology introduces Rackspace DataOps

Offering expands on recently launched Rackspace Elastic Engineering by leveraging the power of...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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