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IT Management + Service

NEWS

Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the business benefits modern observability can bring. Learn about that and other key findings.

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NEWS

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

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NEWS

LogicMonitor expands to new R&D centre in Pune, India

Looks to increase company’s Indian employee base by at least 25 percent this year further establishing India as a key location for LogicMonitor’s continued growth.

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Emovis UK chooses Progress

Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue detection, response, and resolution time for 400-server environment.

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Park Place Technologies bolsters Ireland tech investment

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

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NEWS

Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and agile planning enable better technology investment decisions.

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Strengthening network sovereignty: HPE Aruba's UK instance

Hewlett Packard Enterprise has tailored its network management solution for the UK to enhance data...

Digital.ai and Scaled Agile expand partnership

Digital.ai has expanded its strategic partnership with Scaled Agile. The newly expanded partnership...

Quantum Scaling Alliance: Pioneering Scalable Quantum Computing

Leading tech firms unite to unlock the potential of quantum computing, promising transformative...

Gartner highlights companies to watch in AI technology

Gartner reveals top contenders in the AI race, highlighting companies setting trends in various...

RBC Capital Markets modernises process and content services

RBC Capital Markets, part of the Royal Bank of Canada (RBC), has selected Alfresco’s Digital...

Research shows surge in IT support requests will prompt service desk investment

Research conducted by YouGov on behalf of Cantium Business Solutions, a specialist provider of IT,...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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