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The importance of delivering the Total Experience

John Hayes-Warren, CEO of Agilitas, discusses the findings of the company’s 2023 Channel Trends report, with customer experience and company culture, combining to provide the Total Experience, as the main priorities for the channel. The report also highlighted the importance of leadership, purpose, alliances, skills and sustainability, as John explains.

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VIDEO

Forging a digital path to sustainable IT

Charissa Jaganath, Head of Responsible Business at IT services business Logicalis, discusses the company’s sustainability commitment as outlined in its CIO Summit: Forging a Digital Path to Sustainable IT. She explains how sustainability and a wider ESG focus is front and centre for both Logicalis itself and its ecosystem of partners and customers.

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VIDEO

Refurbished IT makes environmental and economic sense

Nick Stapleton, Managing Director at ETB Technologies, explains how refurbished IT has a significant role to play in helping organisations meet’s their sustainability goals, whilst also providing the kind of cost-savings which can mean the difference between an IT project getting the greenlight or being written off as too expensive to provision.

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VIDEO

Customer experience key to Agilitas’s growth strategy

John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make Fiscal Year 2024 a ‘defining year’, with the focus very much on customer experience transformation, underpinned by the three core competencies of inventory assurance, professional services and smart logistics.

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Refurbished IT makes environmental and economic sense

Nick Stapleton, Managing Director at ETB Technologies, explains how refurbished IT has a...

MS(S)P-native solutions - a better Channel proposition?

Lance Williams, CTO, Distology, provides some brilliant insights into the existing relationships...

Tech Channel Ambassadors set to tackle IT skills gap

Ian Kilpatrick, former EVP of Nuvias and the driving force behind the newly established Tech...

DCS talks to ToffeeX at TechExGlobal 2025

In this video, DCS talks to ToffeeX at TechExGlobal 2025.

Cybersecurity for SMEs - a smart solution

Jamie Akhtar, Co-Founder and CEO at CyberSmart, discusses the importance of cybersecurity solutions...

MSPs optimistic as to business opportunities

Holly Pateman, SVP Product Marketing at Kaseya, discusses the recent Datto State of the MSP: Trends...
Latest Video

Customer experience key to Agilitas’s growth strategy

John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make Fiscal Year 2024 a ‘defining year’, with the focus very much on customer experience transformation, underpinned by the three core competencies of inventory assurance, professional services and smart logistics.

Read more

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